Delivering
Bad News Tactfully and effectively
By Jack
Eaton
Being
the person in charge is not always an easy task, especially when there is bad
news and/or an ultimatum to deliver. Delivering
bad news or an ultimatum can be very difficult. How we deal with difficult
communication situations is an important task.
It definitely takes more thought and preparation to deal with this kind
of situation. Our performance as leaders in difficult situations will
always have a large impact on your overall job performance. When communication succeeds, the organization
is likely to be effective and efficient and workers satisfied and
committed. When it fails, both the
organization and the individual members suffer (Trenholm, 2011). This is why delivering bad news is an
important aspect of communication within an organization. The case study provided allows us to deliver
bad news tactfully and effectively.